My dog Esmae has been diagnosed with epilepsy for about a year and recently a thyroid and immune system disorder. Petplan has been great all along to us. Recently, I had trouble submitting a claim through e-mail. Amy was very patient and accommodating in helping me get my claim submitted. She even gave me her direct e-mail to try. In the end my computer for some reason would not let me e-mail attachments, so I submitted it through snail mail. Petplan was quick and efficient in processing my claim. They've been great to us and I would and do highly recommend Petplan to other pet owners.