I always got a quick response to any question or help I needed and reembursement was always quick. My poor Fuzzybutt has since past but they were even thoughtful then. I received a card and a donation was made to Morris foundation. I still cry when I think about the card and the thoughtfulness they showed. I am insuring my two kitties. Even they miss fuzzbutt they cry at her spot then look at me. That makes me sad but happy they remember her.