Terrible experience with Pets Best

Out of 10

I submitted a claim that was suported by a very thorough and comprehensive letter from the veterinary surgeon. He explained a trauma was the presumed cause of the injury that necessitated knee surgery. The claim was denied as was my appeal. I am totally dissapointed and just cancelled my policy in December.

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Knee surgery
Claim Amount
Over $1000

Golden Retriever

Age of Pet
Under a year

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Posted: 02/04/2013

Hi Kristina, we hope your dog is recovering well. Patellar luxation is a congenital condition excluded from coverage, since it is present at birth and therefore pre-existing. We strive to be transparent in what we don’t cover and offer the details on our website: http://www.petsbest.com/pet-insurance-plans/not-covered.