My Dog Sydney got sick in February at the time we had just gotten her as a rescue an hadn't yet set-up insurance for her. I did price comparisons and Pet Plan offered the best rates. Since getting sick Sydney has had several claims which have all been processed and paid within 3-days of submitting it. I hate that my baby got sick but I'm glad we were able to find out how Pet Plan treated their customers before we had a really serious situation. We highly recommend Pet Plan to anyone looking for insurance for that special member of their family!!