Only 6mo to file claim

Out of 10

Didnt realize claims had to be filed w/in 6mo, rather than within the same year the policy was in force.Of course, filed my claimfor surgery remove 2 tumors 181 days after the surgery & claim denied. tried to call multiple times and never was able to reach anyone, so don't even know whether claim would have been covered.Disappointing.

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skin tumors
Claim Amount
$100 - $500

Bernese Mountain Dog

Age of Pet
1 - 8

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Posted: 08/31/2012

Hi Dani, we strive to be transparent in what we require in order to process a claim. You are correct that claims must be filed within 6 months of the service date. You can read more details on our How to File a Claim page:
Our Customer Care team is available by phone from 7AM – 7PM Monday – Friday, and 10AM – 2PM Saturdays, Mountain Time. During off hours, you can leave a message for callback or email us at We hope your dog was able to make a full recovery!