I cannot say enough as to how extremely pleased I am with PetPlan! On recommendation from a family friend who is a vet in another State, we started looking for pet insurance when we first bought our pup. I found that PetPlan generally had good reviews, so I decided to go with them. This was the first claim that I did with them. I faxed in the information they requested, and I got the check a few days later. I have to admit that for a fairly large claim like this one, I expected some problems, but there were absolutely NO questions, NO runaround and NO hassles!!! To be very honest, it took more time for me to get the info I needed from my vet than it took PetPlan to send me the check! I have to say, PetPlan was absolutely wonderful - they delivered exactly as promised, and VERY VERY promptly!!