My 8 month old puppy was having what we thought was reverse sneezing, but it came on suddenly and many times a day. She looked so sad and miserable as this happened. We had trouble getting to the bottom of why this was happening so often and so suddenly (it was not an obstruction). She had 4 visits to the vet and a number of diagnostics done to get to the problem and solution. I submitted a claim after each vet visit (all in a month's time!)and Healthy Paws was very quick in emailing me back to say that they were processing my claim. I received each check in less than a week's time. What impressed me also was that Jen, a Customer Care & Claims Manager, emailed me on Christmas Eve to ask how my girl was doing and when I replied that she was spending that morning getting a procedure done, she sent sincere well wishes. I'm very happy with my decision to go with Healthy Paws. Even though I hope to not have to use it again, I feel confident that if I do, we will be taken care of.