We have had Embrace for many years. The claims have always been resolved with regular contact form Embrace keeping us updated on our claims. What I have done was made copies for each vets' office so that they can file the claim after each visit. That has worked well.
The personnel at Embrace were so helpful on rushing a pre-approval through when out dog was injured. I can't say enough about the staff and integrity about the company during these times when I thought customer service was a thing of the past. Thank you Embrace.