Poor customer service

1
Out of 10

My dog had surgery 7 months ago. I paid the deductible in another state since we just moved. It was a surgery for both legs on our dog, which you can only do one at a time.I called on three seperate occasions to ensure that this dedecutible would not be taken out a second time. Each time I was told it would not. Now today when I submit my claim I'm told no it doesn't and you pay the deductible again. It's not about the money!!! I have plenty. It's about the poor customer service and not knowing the rules. I read the policy and inquired and to be told by representatives of petplan something different is poor communication and service. Again, it's not the money. As a customer I should be informed correct information. My claim number is 000208481.

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Injury/illness
leg
Claim Amount
Over $1000
Breed

Boston Terrier

Age of Pet
1 - 8

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Posted: 07/01/2013
By:  

Property insurance laws are governed by the state, so when you change states an entirely new policy must be written (an unavoidable legal matter), which is why you were charged a second deductible. Without knowing about the state change it would be impossible to know to give you this information.