What Disappointment

Out of 10

Once a good provider -- Not anymore. Any review I may have written endorsing them is now take back. When I appeal the claim they do not even evaluate the proper leg (in writing) and completely ignore my doctors note on the bone spurs on top of hip dysplasia (covered by the policy). My little fella was covered from day one and now they are denying claims. I will submit to my state for Appeal. I ask how can the Chief Underwriter on behalf of RLI Corporation assess the wrong hips and put that in writing as her basis. YOU DECIDE -- do you want to take this chance with Embrace?

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Hip Dysplasia
Claim Amount
Over $1000


Age of Pet
1 - 8

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Posted: 05/31/2012
By: Did The Right Thing

I have to take back what I wrote. I did contact Embrace and advised them of error. They did promptly re-review (the process takes awhile - but they did re-review) and made the corrections and rescinded the prior determination and agree that my Tucker's treatment is necessary and THEY WILL pay the claims. That said, my FAITH has been RESTORED in Embrace.