I had to take my dog Lucy in to the ER on Sunday for a foxtail that she had lodged up her nose. I submitted the claim for her on Monday morning, June 11, via fax and within 5 min. I received a confirmation via e-mail that they had received the claim and would process. The very next day, June 12, I received another e-mail stating that my claim had been processed and that my reimbursement was on the way to me via mail. I am extremely impressed with the service I received on my claim. Great job.