I want to thank Embrace for the very quick response to my first claim on my cat, Sweetie. They corresponded with me by email and asked for her health records since I had just enrolled her. I had my Vet fax them and received an acknowlegement by email. I was amazed at how responsive Embrace was. I had another pet insurance, VPI, when I had my dog but they were no where near as responsive as Embrace. It is a wonderful feeling knowing that Embrace cares about their customers and respond so timely. In this age of lack of consideration of customers time, it is great to find a company that provides outstanding customer service! Thanks.