Great for preventative care, as per wellness plan promises. Got to be firm about them adding extras here and there. Feel that they try up sell products and supplements which frankly we feel are not always necessary. We have taken them up on a few things, but not everything and our 3 indoor male cats remain very healthy!!! We don't love them but we wouldn't be without the plan. It has saved us money. We think its good to have 'something', but we are always on the look out for better deals/plans.