I worked at a Banfield inside Petsmart in Virginia. I left there to get a more promising job, but the staff I worked with are amazing. They really do truly care about every pet they see. Especially the vets. I am even trusting my animals to continue to go there even thought I am not there to watch over them. But I have heard other things about other Banfields in our area that people werent to thrilled about. So all in all just because the policy is the same, not every Banfield is the same. The employees are what makes the difference in the end.