Healthy Paws did an incredible job with my claims for my puppy's recent treatment. Healthy Paws has an effortless process for claims. They respond quickly and send an email outlining the process they will take to resolve the claim. Their process is transparent with no hidden surprises. Once they make their determination, an email fully explaining the return arrives. Because I had a few claims related to my puppy's treatment, they even sent followup emails asking how my pup was doing. Once they announced the amount they were paying, it appeared the next day in my bank. I couldn't be happier with the entire process. I highly recommend Healthy Paws and I'm glad I chose the policy I did.