TPLO Very Good

Out of 10

Your response to our pre-determination quick and just I antiipated the coverage would be. The final determination was also exactly to the same degree and for the same amounbt as the pre-determination approval. You took a very long time however -- almost 5 weeks -- to process the claim but did a good job of staying in touch with me often about the delay and apologizing for it. If not for the delay I would have given you a 10 numerical ranking.

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Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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Posted: 07/19/2012

Thank you Neal for your feedback. I agree our claims processing time has been not up to standard and I have written a blog post on it (see below). We'll do better next time.
Sincerely, Laura