I was not sure about Trupanion at first due to their policy of not covering non-routine exams. I cancelled my policy and went with a competitor but after a month of awful service went back to Trupanion. Shortly after returning my dog became ill with a liver problem. I submitted numerous claims over a few weeks and Trupanion responded with quick claim payments that really helped in the treatment and care for our cherished member of our family. I am quite pleased and impressed so far with Trupanion. Thank you for being there for us during this stressful time!