claim not accepted

Out of 10

I inherited three dogs in December 2020 and February 2021: German Shepherds 7, 6 and 1 year old. I placed in insurance in the first 2 but I placed the wrong name in the 6 years old. I called Pumpkin to ask to change the name of the dog as she needed more the insurance than the one year old. However, they asked me to cancel the insurance in the 1 year old and place a new one in the 6 years old. She got an infection on her gums later and I took her to the vet and they did extractions in May. Now they will not honor the claim because they said that it was a pre -existing condition. I do not understand why the insurance did not allow me to rectify the name of the dog, and I realize this in a couple of weeks.

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Claim Amount

Mixed Breed Toy (up to 10 Lbs)

Age of Pet
1 - 8

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