I was actually surprised that I received reimbursement; I was so elated. My Cubby's bladder was about to rupture as he had crystals (had to put him under to cath him to drain all the blood, infection, etc.). Had to spend much time at the Vet for a few weeks (overnight, observation, visits, etc.) and medication for a month. My bill was over $1,600.00 dollars. WOW,we should be able to deduct our animals medical expenses(hee, hee). The only tip I have is to mail via (post office) your claim and documentation. I first scanned my claim; it was rejected for "lack of information". I think that when I scanned, all the information I sent was not received. Thanks VPI, as I am so glad Cubby has insurance through your organization. I have told people and they have signed up too.