We have had ASPCA pet insurance for about a year now and have been pleased so far. After watching many family pets incur expensive medical costs, when we adopted our cat Oscar, we figured insurance would be a useful thing to have. Earlier this year, Oscar required a trip to the emergency vet with a UTI and after we submitted the claim, we received about 80% of the costs back from ASPCA. Not only did we receive financial support, but ASPCA also called to check in on Oscar and make sure our needs were met for the claim. That was a nice personal touch and of course financially, the claim reimbursement was a huge help. ASPCA really showed us that they were committed to making sure Oscar's care was covered. Also, the initial reimbursement check got lost in the mail and ASPCA automatically sent another one after giving it 30 days to show up, without requiring me to call back multiple times! I really appreciated that they were paying close attention to our file and making sure things were taken care of.We have just adopted another kitty, Emma, and immediately put her on the insurance plan with Oscar in case she needs coverage. So far, so good!