I have 2 dogs insured dogs and have had good experiences with filing claims and quick turn around. Most recently, I submitted a claim for one of my dogs TPLO surgery. It was taken care of in a couple of days! I cannot explain how delighted I am that this service is so easy and convenient to use. I like the piece of mind that I get knowing that I can take care of my dogs without hassle. I have not had any issues that were not resolved promptly and fairly.