I had two dogs insured with Pets Best, who were sisters. Two years ago, one dog ended with her immune system attacking her red blood cells. Pets Best was extremely helpful during that time. Unfortunately she didn't survive. Her remain sister is now going thru uncureable nasal cancer, and they have been there through all of the claim process, and continue to do so. I can't say enough about their service, and how well they expedite the claims. I had been with another carrier some year past, which was terrible. I have been with Pets Best for several years, and have recommended them to friends, the vet for my dog, etc. They are Outstanding and the name is absolutely correct "Pets Best"