It was frustrating and prolonged.

Out of 10

I found that every time everything was supposedly in that neededto be documented there was a reason for another delay such as
an additional report.

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ingestion of foreign material
Claim Amount
Over $1000

Mixed Breed

Age of Pet
Under a year

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Posted: 04/18/2012

Hi Laura,I apologize for your frustration with the delays. Your first claim typically takes much longer than the rest because we must collect veterinary records and some vet offices may be more busy than others and take a few extra days to fax those to us. Also, if your pet has seen many veterinarians, then that will also add a bit of extra time. After the initial claim, any new claims typically take 2-7 days to be processed. Please feel free to call us with any concerns! 800-569-7913