After cancelling VPI pet insurance, Pets Best was a breath of fresh air! Filing VPI's claim forms and figuring out what they covered and didnt cover (emphasis on "didn't) was SO stressful! Going through an illness or traumatic injury with your beloved pet is stressful enough. I spent too much time on the phone with VPI representatives and trying to decipher the reimbursement statements - time better spent tending to my sick or injured pet. Don't be fooled just because VPI is the first company to come up when you search for pet insurance. Their policy is confusing and they pay according to an outdated payment schedule. Stay away! Switching to Pets Best was the best decision I ever made. No hassle, no worries, easy claim forms and quick direct deposit (if you choose) for reimbursement. I spent too many sleepless nights worrying about vet bills with VPI. With Pets Best, me and my furry children sleep like babies!!!!!