Wow. My beloved pet died in July. I called Banfield to cancel the monthly insurance payments and was told that I could not cancel. I was only 3 months into a new plan year so am now paying for a deceased beloved pet. Very upsetting and a rip off. I think this policy is criminal. I was very happy with the plan and my vet until this. This policy was not made clear to me when I started. I now have a new pound rescue pup and an hesitant about going back to them. Anyone have any good pet insurance recommendations?