I am BEYOND pleased with how PurinaCare handled everything with regards to my dog's health situation and the claim we made. I had a reimbursement check in my hand within 5 business days from the date of submission! That is the fastest claims service I have ever seen- and I am an insurance agent! My dog, Chunk, had a dire medical situation that got so bad he almost had to have a tracheotomy just to breathe and I was a wreck! I was so worried about him and his medical bills were over $4,000!!! Kenna, in claims underwriting, helped go over what I needed to process my claim ( which was not much but a one page claim form and itemized bill from my vet)and she was also so understanding about what Chunk had been through. Sometimes it's nice just to know that people care. PurinaCare has been one of the best business dealings I've ever encountered. And most importantly- it took a lot of stress out of a very worrisome situation. There are now several companies to choose from in the Pet Insurance industry and I have heard some horror stories about some... going forward, any pet that becomes a part of my family will always have PurinaCare pet insurance!