Our little girl Molly had an ear infection recently. When I sent all her paperwork there was a problem with the claim because her insurance listed a prior condition. I sent one email with a question and everything was fixed and Embrace paid the claim. Embrace gets right back to you and keeps you informed of the process. Our family has had Embrace for 5 years now and when our kids get sick we never have to worry about the type of care they need because we have Embrace to help us with the costs. Anyone who is thinking of getting a furry kid should look into Embrace right after they adopt their furry one.