In January 2012, my 10 yr old yellow lab collapsed at the dog park in respiratory distress. Upon arrival at my vet, he required an airway be placed as his trachea had become paralysed (laryngeal paralysis). He was stabilized and transported to a specialty center for continued stabilization and subsequent surgery to reopen his airway. Needless to say this was a very stressful time. I am happy to report that Chuey has made a speedy recovery and is back at the dog park. This is the 1st time I had ever dealt with a pet insurance claim for Chuey and am ecstatic to report that the whole process has been very easy and that PetPlan has been prompt with responses and processing of the claims which at this time have been over $4200.00. I would definitely recommend PetPlan to anyone seeking to switch plans or for someone who is a 1st time purchaser of pet insurance.