My dachshund Henry had some strange swallowing symptoms over approximately a 2 week period. After a few visits to pinpoint what the problem was, a specialist that was to perform an exploratory trachea scope and teeth cleaning found the problem...his two top canine (fang) teeth had abscessed into his nasal cavity causing the discomfort. His two teeth were removed and wa la, symptoms resolved.
This was my first big claim with Pet Plan. I had 3 invoices that totaled approx. $1700 and have just finalized the claims with $1200 being reimbursed. Needless to say Henry is happy and so are we. He got the care he needed and we didn't have to worry too much about the total cost since we knew most would be covered under his plan.
The Pet Plan customer service team was very helpful since I was constantly checking on the status which did take the full 2 weeks to process. Once the claims were closed though, the checks were received just a few days later.
I definitely recommend having pet insurance and so far Pet Plan has delivered what they promised.