As consumers and devoted dog parents, we purchased a VPI policy for our German shepard, Gretta, about 8 years ago. A very active girl, Gretta recently suffered a torn cruciate ligament requiring surgical repair. The reimbursement rate from VPI was exactly as published in our policy, and the customer service was outstanding. The claim process was easy and we received a check within a few weeks of submission. Although we have the Superior plan that covers well care as well as illness/injury, we purchased and maintain our VPI policy much more for emergencies as experience has taught us how expensive quality veterinary care can be. VPI gives us some peace of mind and provided financial support with our recent claim that we otherwise would not have had. VPI lived up to the promises of the policy.