Terrible, when I wanted to cancel my plan, the agent used manipulation, “I would hate to see you cancel and then not have the money to help your pet.”
When I called to confirm the total coverage for my dogs hospital stay and blood transfusions that resulted in my dish death, the agent told me, “to have a wonderful day.” When I explained that in times like these some sensitivity is required, my beloved dog was in hospital dying and I didn’t have the $10,000 to save his life.” She hung up on me.
My dog was euthanized, they processed the claim on April 30th, cancelled my insurance as a result and still billed me in May.
The manager keeps calling me to talk about my issues, leaves her name but no extension to reach her. I have called several times but not knowing her extension makes the calls futile. This is a poorly run company, take your business elsewhere.
Mixed Breed Small (10-20 Lbs)