I have had a 70% quickcare policy with this company since it was called PetCare. I pay almost $50 per month for coverage for one bulldog. Back then they were very reasonable and would handle and pay my claims in accordance to the policy. However, since they changed their name to 24PetWatch, they find every excuse they can to deny every claim I have submitted. They have conveniently elected to categorize all new claims as falling under a fully paid out blood and Lymph category. Regardless if it is a ear or eye related issue. Whenever I have issued a challenge to their judgement they have asked me to go back to the Vet and get a letter explaining the case. Frankly, that is too much runaround and effort for both myself and the very busy vet we see to chase down a small payment from these guys. After 8 years with them I am ready to move on to a company with a better customer satisfaction survey.