Lucky Lee (my four-legged family) was diagnosed with Renal Failure by the Vet and I took her to the Specialist at SFVS. SFVS took ultra-sound exam and blood test and found out that she did not have it but regular sickness. Petplan paid 80% of my expense at SFVS. That was a big help for my financial situation. Thanks to all customer service staff at Petplan.