I had always believed in insuring my pet. My first pug had insurance from when he was months old. I was never truly satisfied with the coverage or customer service, but at least I was getting some money back when we submitted a claim. One day I was so frustrated with the insurance customer service we had, that I sat for a few hours and did my research. I never bothered before because I didn't think there would be a big difference in companies. Well, I was so wrong! You see, I now had three pugs to insure and I needed a company that cared for them as much as I did. Insuring our pugs with Pets Best was the best decision I made. Our claims are processed quickly and we get much more money back.