I have had Healthy Paws insurance for the past 3 years for my dog, and recently got another policy for our new puppy. Our puppy had an unfortunate accident and had to have major surgery on his leg. I cannot tell you how impressed I was with Healthy Paws. They were extremely helpful from the very start and made me feel like they really cared about our dog and his recovery. I work in health care and deal with insurance companies on a regular basis, and I can only wish the companies I deal with for people were as helpful and prompt with review and payment as Healthy Paws was. I will recommend them to all my pet owner friends.