My only complaints is it would be nice for it to cover recurring illnesses and quicker response time on claims. However, with that said I have to say I took my dog for an emergency room visit and it paid for a good chunk of that visit. Plus, the wellness package keeps me honest and current with her standard visits because I take advantage of her coverage. I also had a pet with cancer without coverage, this coverage would have helped a lot. I understand for some things it's just not enough, but I've had it both ways and I can say I would never be without pet health insurance going forward.