This is the second claim we have submitted to Healthy Paws for Abby. The first was for luxating patella on both legs. Both claims were handled in such a short time we were shocked. Customer service is great. You feel like a real person instead of a claim number. I have recommended Healthy Paws to friends and even complete strangers in the vets office. Really glad I researched before choosing Healthy Paws.I only wish our "human" insurance company could figure out how Healthy Paws does it!