I rescued a wonderful 2 year old dog (Dee Dee) from an animal orphanage in September 2011 and carefully researched pet insurance plans before choosing Trupanion. In June 2012 my high energy, always happy dog became very lethargic. Testing revealed a diagnosis of diabetes and our world changed overnight. Dee Dee now receives an insulin shot twice a day, eats special dog food specific to her condition, and has blood work periodically to check her insulin level. If I did not have pet insurance, I would have had to return DD to the animal orphanage because I could not afford her medical care. Since the diagnosis, I've paid my $100 deductible and have been reimbursed 90% for DD's diagnostic testing, blood work, insulin, syringes and a portion of her food. Knowing that these expenses are reimbursable gives me peace of mind - getting pet insurance was a smart move and Trupanion was a great choice. The reimbursement process has been easy and fast. Their customer service representatives have been very helpful and always pleasant.