Pet first problem

Out of 10

On a routine exam, Cryptorchid was discovered on my male dog (a retained testicle in the abdomen). This REQUIRES exploratory lap and removal as it could be or could end up adhering to another organ. So far, Pet First has denied the claim. I plan to appeal, but should not have to. This is an illness as it could cause damage to another organ. I am very dissatisfied that I even have to appeal this. I have been with this company for 3 years and have never had a claim before. What a dissapppointment.

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retained testicle
Claim Amount
$100 - $500

Australian Shepherd

Age of Pet
Under a year

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Posted: 09/26/2012

I totally agree with you! This practice of denying your claim the first time & making you have to go through the hassle of appeals is exactly what you don't want to do in any insurance situation! Even though they advertise how easy their claims service is, somehow some cases still fall through the cracks.... I don't know if this is their way of managing their cash flow? Just a thought....

Posted: 02/15/2013

I bet they turned you down as its a pre-existing condition. To be honest no insurance company would have paid since your dog has had this defect since birth.