On a routine exam, Cryptorchid was discovered on my male dog (a retained testicle in the abdomen). This REQUIRES exploratory lap and removal as it could be or could end up adhering to another organ. So far, Pet First has denied the claim. I plan to appeal, but should not have to. This is an illness as it could cause damage to another organ. I am very dissatisfied that I even have to appeal this. I have been with this company for 3 years and have never had a claim before. What a dissapppointment.