I took my 10 month old cat to the vet who diagnosed her with severe life threatening anemia. She needed an immediate blood transfusion, bone marrow biopsy, tests and medications. The total bill was nearly $3,000 in the first 24 hours of care. Since then her continuing treatment costs approximately $250 to $500 a week until she recovers. I called Trupanion to find out how the process works. The rep interrupted me to ask how my cat was feeling and if I was ok. Wow! I never felt like they were about the money. They just wanted my cat to get well. I received occasional emails from the claims specialist inquiring about the status of the testing and prognosis. Very caring and helpful. I received claim payments in a matter of days. If I did not have pet insurance, we would not have been able to pursue treatment and she would not have survived that first week. It has been nearly a month and she is back to her old frisky self and on the road to recovery. Purchasing pet insurance was the best investment I ever made and I don't regret choosing Trupanion over the other choices.