I had previous coverage through another company since my Golden Retriever was a puppy and thankfully I never had to use it. When it came time to renew in October my rates with the previous company had gone up and I decided to shop around and found Petplan on this website. I was initially attracted to Petplan as a result of its coverage of hereditary conditions, which is very important having a purebred dog. In December, a small mass was removed from her hip that was initially thought to be benign, however the initial biopsy stated otherwise. She was referred to a surgical oncologist who performed surgery to remove the surrounding tissue. In the end the consensus was that the mass was benign and that the prognosis is excellent. Petplan quickly reimbursed us true to our plan. I could not be more pleased.