I had my doubts about getting pet insurance, but decided to give it a try, figuring that I could always cancel if I wasn't happy with it. And when my young Shiloh Shepherd was recently diagnosed with a life threatening illness, I was half expecting to be disappointed in the support that having the insurance would bring.However, since the time I first advised Trupanion of my dogs illness, this company has been there every step of the way. 24 hours a day I've been able to get questions answered by phone, and every claim that I've submitted has been quickly responded to. The staff that I've spoken with or had written communication with, have been friendly and extremely professional. It was pretty devastating finding out that my young dog was suffering from a life threatening illness. Having this support group in place was the smartest thing I ever did.