The banfield I worked at was so money hungry I couldn't believe my ears. Charging people for iv catheters for a cat neuter! Techs often perform the neuters they are so quick and easy, not even considered a sterile procedure. We were helping an employee with a bottle feeding kitten once, and the office manager was so set on making more money that she told me if I had "nothing better to do then feed it" I should be out pushing our services on petsmart shoppers, and if she saw me feeding again I would be sent home! The kitten died! They will do anything for more money, and they will harass you with phone calls!