Out of 10

1/10 NO WAY I COULD RECOMMEND PETS BEST INSURANCE. Again I would not recommend this insurance Company! If you like getting about 1/4 to 1/3% of your out of poctet money for your claim then this is the one for you :-( One Claim was split into 4 claims. We have a $500.00 deductable, they split part of it at $494.00 (just under our deductable)and again 2 more times. The Claim came to over $3,300.00 and counting, with surgeries, med's, over night and folloe-ups. That the short story.To this date we have recover just over $1,500 and change (So our deductble was only $1,800.00, not bad for a Policy with a $500.00 deductable)When it comes time to pay claims, they hold back. NO Customer service also becomes poor when there is a problem. They will not change their mind re: about your payment.

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Surgery on left leg
Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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Posted: 05/11/2012

It was really hard to follow your theory on the splitting of the deductible but i have had no problems with my claims or payments. I can say that some of my claims have NOT been approved and I understand their reasoning so maybe you are just experiencing sour grapes from some of your claim that was not covered? hard to tell from your review.

Posted: 05/23/2012

Pets best has been an expensive mistake. They will come up with ANYTHING to deny your claim, even if it has nothing to do with your pet. Go to ASPA and check out their insurance, forget PetsBest unless you have money to burn.............r

Posted: 07/05/2012

Hi Sofie, we’re sorry your Pets Best Insurance experience didn’t meet your expectations. We strive to be clear in what our plans cover and how claims are reimbursed. All the details are available on our website at