I've never had to file a claim until my cat Buddy had to have emergency surgery -- costing more than $800. PetPlan made it easy to submit the claim -- and they kept me updated via the web. No confusing language or terms -- no long phone call. In a couple days, the reimbursement check was on the way. Wow! I'm telling all my friends about the peace of mind that comes from having PetPlan insurance.