Typical insurance company. They denied everything we submitted. This particular eye problem isn't covered, this doctors visit is related to pre-existing conditions, etc. The epitome of what's wrong with the health institute is instilled in this companies motivation, bottom line dollar profit. I had terrible experiences sending my claims in, they were often lost until I got a hold of someone who said, 'don't do it through the website, email them in'. So a month had passed when I thought they were submitted, and then of course, they were denied. I hate dealing with insurance companies, and this in the few months I've had them, is the blue cross of pet insurances.