In general the process of the claim if very easy to follow with Trupanion. The only part of the process that it's somewhat inneficient it's the response time from the clinic to get the medical records to Trupanion. Not sure if it's a lack of follow up from Trupanion or a lack of response from the Clinic since I need to be checking on both sides. Once Trupanion gets the information, the process is very efficient. I'm happy with the service but I'd be happier if the time of the claim is reduced by improving the process of getting the medical records in a shorter time (It took more than 1 week this time).