We are thrilled with Pet Plan - we have two relatively healthy young boy cats who have had a couple of problems in the past two years - urinary tract issues, ringworm, and pretty severe gingivitis. Pet Plan has saved us hundreds of dollars and I must say that their claims processing folks ar eincredibly efficient - I don't think I've ever waited more than 10 days for a reimbursement. Only minor complaint: they could make it slightly easier for folks to find out how to submit claims electronically. Now that I have "claims at gopetplan.com" bookmarked, it's no big deal, but it'd be ideal if they've would take the next small step and do a web-based claim process. I'd rather not have to print, sign, and scan forms in this day and age.