My dog, Lamont has always been healthy and spunky. The other day he was not himself and he had horrible tummy problems. He was seriously ill and I was so scared. I took him to the vet and they ran tests to make sure he was okay. The tests were good, but it was apparent he had eaten something that made him very ill. I've had Pet Best for 3 years and never completed a claim before. I called the them with some questions and the customer service representative was VERY helpful and friendly. Lamont is also feeling much better!