They'll Penalize You

Out of 10

My dog was diagnosed with epilepsy and I incurred over $3,000 in Neurology Veterinary bills. They paid 80% of that amount as promised. However about two months later, I received a letter stating that they were dropping my coverage in future to pay only 50% of any subsequent claims. The letter also stated that they would revisit this in six months time. I had no further claims and they finally reinstated the 80% coverage ... Four years later. So beware, they will pay the claim but penalize you for making it.

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Claim Amount
Over $1000

Miniature Pinscher

Age of Pet
1 - 8

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Posted: 04/24/2013

This exact thing happened to me as well. I am going to be pretty upset if it takes four years to get back to 80 percent.
I also spoke with a rep to ask them if I claimed the monthly anti-epilepsy pills if they would consider the same as an individual claim (accident, illness), and they could not answer. I have taken to not filing for it, but that also means I've considered cancelling.


Posted: 01/07/2013

The same thing happened to me. They did bring it up to the 80% after the six months. So now they have paid many thousands of dollars through the last few years. My little one became diabetic three years ago. They paid everything up to now. Last Monday my little sweet dog died of complications from diabetes. My next baby dog will have Pet Secure Insurance too.